Returns & Exchanges

Due to the perishable nature of our cupcakes, Georgetown Cupcake does not accept returns or offer exchanges for food items. We are committed to your satisfaction and will work with you to resolve any issues regarding damage or delivery errors.

1

Inspect Your Order

Upon receipt of your cupcakes, please immediately inspect the packaging and contents for any signs of transit damage or incorrect flavors.

2

Contact Customer Care

If there is an issue with your order, email our support team within 24 hours of delivery with your order number and a brief description of the problem.

3

Provide Documentation

To help us process your claim, please include clear photographs of the cupcakes and the shipping label to verify the condition of the product.

4

Resolution Review

Our team will review your request and may offer a replacement shipment or store credit for verified quality concerns or shipping mishaps.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing